Limited Warranty
Last updated: July 24, 2026
TRAXART complete skates, separately purchased non-consumable accessories, and replacement parts are covered against manufacturing defects in materials and workmanship for six months from the original purchase date.
Who Is Covered
This Limited Warranty applies to the original purchaser or the original recipient of a new product given as a gift.
Proof of purchase is required. The warranty is not transferable and does not cover secondhand products.
Eligible products must have been purchased through the TRAXART US online store, the official TRAXART US Amazon store, or an authorized TRAXART retailer in the United States.
What Is Covered
The warranty covers confirmed manufacturing defects affecting components such as:
- Boots, shells, and cuffs
- Frames or quad plates
- Buckles, straps, and closures
- Rivets, mounting points, axles, and included hardware
- Stitching or sole separation
- Kids’ size-adjustment mechanisms
- Brake mounts
- Other structural components
What Is Not Covered
This warranty does not cover:
- Normal wear and tear
- Worn wheels, bearings, brakes, toe stops, laces, liners, or insoles
- Scratches, scuffs, fading, or cosmetic damage
- Damage caused by falls, impacts, collisions, grinding, rails, curbs, or stairs
- Misuse or use outside the product’s intended purpose
- Improper assembly, maintenance, repair, or storage
- Water damage, rust, corrosion, or excessive heat
- Damage caused by incompatible parts or incorrect installation
- Unauthorized structural modifications
- Incorrect sizing
- Commercial or rental use
- Loss or theft
Wear parts may still be covered when they arrive defective or fail because of a confirmed manufacturing defect.
Using a skate for its advertised modality does not automatically cancel coverage. However, damage caused by impacts, falls, collisions, or normal skating wear is not considered a manufacturing defect.
How to Submit a Claim
Contact TRAXART US before returning any product:
Email: shoptraxart@gmail.com
WhatsApp: +1 754 777 1551
Please provide your order number or proof of purchase, product model and size, a description of the issue, clear photos of the product and affected area, a video when needed, and your current shipping address.
TRAXART may request additional information or require the product to be returned for inspection. Do not ship a product without prior authorization.
Warranty Resolution
For an approved claim, TRAXART may provide a repair, replacement part, replacement product, comparable product, store credit, or refund when another reasonable solution is unavailable.
The resolution is determined by TRAXART based on the nature of the defect and product availability. TRAXART may replace only the defective component rather than the complete pair.
Warranty Shipping
For approved claims within the contiguous United States, TRAXART will provide or reimburse reasonable standard shipping when a physical return is required.
Unauthorized or expedited shipping costs are not reimbursed.
Coverage After Replacement or Repair
A repaired or replaced product or component remains covered for the remainder of the original warranty period or 90 days from the repair or replacement date, whichever is longer.
Legal Rights
To the extent permitted by law, implied warranties are limited to the applicable warranty period stated above.
This Limited Warranty gives you specific legal rights. You may also have other rights that vary by state.