Returns and Exchanges Policy

Last updated: July 24, 2026

We want you to feel confident choosing your TRAXART skates. This Returns and Exchanges Policy applies to purchases made directly through the TRAXART US online store.

Return Window

You may request a return within 30 days of delivery.

To begin a return, contact us before sending the product back. Once a return is approved, the item must be handed to the shipping carrier within 7 business days, using the return instructions provided by our team. Business days do not include weekends or federal holidays.

Return Eligibility

Returned products must be unused, unworn, clean, and in resalable condition. All original packaging, labels, accessories, manuals, tools, brakes, and other included components must be returned.

Skates may be tried on indoors to confirm fit. They must not be used outdoors and cannot show wheel wear, dirt, scratches, scuffs, odors, damage, or modification.

Returns that do not meet these conditions may be declined or may receive a reduced refund based on the product’s condition and any missing packaging, accessories, or components.

How to Request a Return or Exchange

Contact TRAXART US with your order number and the reason for your request:

Email: shoptraxart@gmail.com
WhatsApp: +1 754 777 1551

Do not send a product back before receiving return approval and instructions from our team.

Return Shipping

Customers are responsible for return shipping costs for sizing, color preference, change-of-mind, or other non-defective returns.

TRAXART will cover reasonable return shipping costs when the product received is damaged, defective, or different from the item ordered, subject to review and approval. We may request photographs or other information before providing return instructions.

We recommend using a trackable shipping service. TRAXART is not responsible for return packages lost or damaged in transit when the customer arranges the shipment.

Exchanges

Exchanges for another size or color are accepted when the requested item is available.

Customers are responsible for shipping the original product back for sizing, color, or preference exchanges. TRAXART covers standard shipping for the approved replacement item within the contiguous United States.

If the requested replacement is unavailable, you may choose another available product or receive a refund for the approved return.

Refunds

After the returned product is received, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after inspection. Your bank or payment provider may require additional time to post the credit to your account.

Original standard shipping is free and has no refundable value. Original expedited shipping charges are non-refundable.

Restocking Fees and Deductions

TRAXART does not charge a standard restocking fee for eligible returns.

We reserve the right to reduce or decline a refund when a product is returned with missing or damaged packaging, accessories, manuals, tools, brakes, or components, or when it shows handling or use beyond what is reasonably necessary to evaluate fit and condition.

Damaged, Defective, or Incorrect Products

Please contact us as soon as possible if your order arrives damaged, defective, or incorrect. Include your order number and clear photographs of the product, packaging, and shipping label when applicable.

After reviewing the issue, TRAXART will provide the appropriate resolution, which may include a replacement, exchange, repair, or refund.

Final Sale and Gift Cards

Products marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

Sale and discounted products remain eligible for return unless they are specifically marked Final Sale.

Gift cards are non-refundable.

Purchases from Other Retailers

This policy applies only to purchases made directly through the TRAXART US online store. Products purchased through Amazon or another retailer or marketplace must be returned through the original seller and are subject to that seller’s return policy.

Contact Us

TRAXART US
Email: shoptraxart@gmail.com
WhatsApp: +1 754 777 1551